Returns and refunds

RETURNS & REFUNDS POLICY

At Shine Classy, customer satisfaction is important to us. Please review our return and refund guidelines before placing your order.

Refund Eligibility

• Refund requests must be submitted within 5 days of receiving your order.
• Eligible items must be unused and in their original condition and packaging.
• For hygiene and safety reasons, opened or used beauty and personal care products are non-refundable.
• Gift cards and final-sale items are non-refundable.
  

How to Request a Refund

To request a refund, email theshineclassy@gmail.com with:

• Your order number.
• A description of the issue.
• Photos as proof, if applicable.
  

Once approved, refunds will be issued to the original payment method within 5–7 business days. Processing times may vary depending on your payment provider.

Return shipping costs are the customer’s responsibility unless the item is defective or damaged.

Exchanges

• Exchange requests must be submitted within 2 days of receiving your order.
• Exchanges are subject to product availability and approval.
• Damaged or defective products should be reported immediately.
• Eligible customers may receive a full refund or free replacement, including applicable shipping costs.